Conflict Management & Mediation

Conflict management in the workplace, if not addressed, can lead to poor outcomes for the client, increased stress levels for employees, high staff turnover and in some cases litigation.

The principal role of the mediator is to facilitate communication between the parties with a view to assisting them to reach a voluntary solution to their disagreement or conflict.

Effective mediation can de-escalate conflict within the workplace and avoid ongoing grievances or disputes potentially leading to more formal, adversarial processes. 

We offer workplace mediation for disputes between employees; an employee and their organisation; and also individuals or families accessing a service who are in dispute with the organisation.